Data Recovery by Device

Tape Data Recovery

Damaged tapes? Missing data? Are tape media unsupported by your current storage infrastructure? We can help! No tape recovery is too big. Let our experts save you time recovering data from tape so you can do more important tasks.

Whether you have lost your tape data by corruption, physical damage or software errors, we are here to help. We recover tape data in all types and formats and from all the different vendors. We get your legacy data accessible again.

Ontrack has unmatched expertise to solve the most complex data loss challenges. With 600.000+ recoveries and more than 35 years of experience, we are the world leaders in data recovery.

Common Causes of Tape Failure and Data Loss


Even though tape has great longevity for data storage, a lot can happen to make the data on them inaccessible. Our engineering team has seen it all.

Corruption: operational error, expired tapes, mishandling of the tape, or accidental overwrites caused by inserting or partially formatting the wrong tape.
Physical Damage: broken tapes, dirty drives, and damage caused by fire, flood, or other natural disasters.
Ransomware or Malware: (back-up) tapes erased or infected by the malware or ransomware.
Software Upgrades: inability for data on tape to be read by new applications or servers.

Some examples of successful recoveries include:

  • Quick-erased or partially overwritten data from LTO (Ultrium) tape media
  • Overwritten tapes (including DLT)
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage

Why Ontrack Data Recovery


Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Tape Data Recovery Services

We recover from all backup tape media...


DLT, SuperDLT (sDLT), DLT s4

4 mm DDS, DAT


1/2" Open Reel



8 mm Tape Cartridges - Mammoth, M2, VXA

And more...

...and backup software


Veritas / Symantec NetBackup™

IBM® TSM Tivoli Storage Manager


Veritas/Symantec BackupExec™

Veritas/Symantec EnterpriseVault

Legato Networker

HP Data Protector


Microsoft® Backup

Catalogic® DPX™ 





Microsoft Tape Format (MTF)

Linear Tape File System (LTFS)

Linux TAR

And more...

...and different tape brands











And more...

Other tape services

Our tape services consist of four straight-forward steps that make managing your archived tape an easy job.

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Find out if your data is physically accessible with the Ontrack tape audit service. We can also provide visibility on what has been stored past its retention period.

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Whether you're migrating from your IT service provider or your tape formats are no longer supported, Ontrack can help migrate to a new system or storage medium.

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Organizing archive tape data can seem like a daunting task. Let us catalog your legacy data efficiently and make it easier for you to manage.

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Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.


A proven process for tape recovery

Our Ontrack Data Recovery R&D team has been building their knowledge of tape recovery and resources for over 25 years. Our process below has proven successful.

  • Tape recoveries are performed in dust-free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined, and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.


Forensic Tape Recovery

Do you have an urgent restore request for upcoming litigation? We recover forensically sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data that was present on a system at a point in time.

This could include information that is no longer available in 'active' storage, especially if – in the anticipation of an investigation - efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-14 business days



Average of 2-5 business days



24/7 Until Completion

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)