Upon receipt of your device, we will complete an evaluation and provide an exact cost for recovery in approximately one business day. There are no hidden fees. If you choose to move forward you will also have the opportunity to choose the speed of service you would like –standard (10-20 business days), priority (average 3-5 business days) or emergency (24/7). (Note: Free evaluation may not be possible on deleted data / formatted media).Ontrack offers flexible payment options - click here to learn more.
As part of our free evaluation we can provide a free shipping label or even schedule a free pick up.
In case of emergency, please call: 855.754.9562
*Multi drive servers and DVRs do not qualify for a free evaluation
**Ransomware does not qualify for a free evaluation
***Mobile device recoveries are $600. This includes back up media and return shipping. All other devices must undergo a free evaluation to determine the exact cost for recovery. Mobile evaluations are still free but will not generate a detailed report as the cost is predetermined