Tuesday, June 1, 2004

Ontrack Data Recovery provides vital tips to protect your data while working remotely

MINNEAPOLISJune 1, 2004 – With Memorial Day kicking off the busy summer vacation season, many people are preparing for camping excursions, road trips with the family or simply relaxing at the beach. Unfortunately for some, it is impossible to get away completely and leave all work behind. As a result, laptops are becoming as common as sunscreen at vacation destinations, but working remotely brings its own set of problems. Since human error is responsible for approximately 26 percent of data loss cases they see, Ontrack Data Recovery, the largest, most experienced and technologically advanced provider of data recovery products and services in the industry, offers several critical tips on how people can protect their data while on the road.o:p>

“We realize that data protection and security are not top of mind when people travel with their computers,” said Jim Reinert, director of Software and Services for Ontrack Data Recovery. “However, losing data on the road can actually be more stressful because people don’t feel they have the resources to handle the problem – but a few simple precautions can help make sure your data is safe.”

Here is a list of suggestions to help keep your data both safe and secure while traveling or on vacation.

Keeping Data Secure

  • If you use a hotel or other public computer, take a minute to erase the computer’s history files, cache files and cookie files before you finish using the machine.
  • Take caution when using a hotel business center computer to access password-protected Internet sites. Someone could attach a keystroke interceptor on the machine in an attempt to obtain user IDs and passwords.
  • If you use a hotel’s printer, request that the printer be turned off and restarted after you finish printing. If this precaution is not taken, a simple press of a button will allow subsequent users to reprint the last document sent through the printer.
  • Make sure your portable computer is protected with its own firewall and has the most updated anti-virus software.
  • If using your own laptop to get online at a hotel, be wary if you are told that you have to load "special software" to use the hotel's connection. You should not have to do anything more than start your browser to be connected.

Keeping Data Safe

  • Back up all data before going on vacation and make additional backups on the road if possible.
  • Only operate your laptop in a dry, shaded environment such as a hotel room or airport lounge.
  • Avoid eating or drinking in close proximity to your computer.
  • Check the power supply to avoid power surges.

If Damage Does Occur

  • Never presume that data is lost for good, no matter how damaged the hard drive or magnetic band on a tape appears.
  • Do not shake or remove a damaged hard drive.
  • Do not attempt to dry a wet hard drive or data source by opening it or exposing it to a heat source, such as a hairdryer.
  • Do not use utility software maintenance tools to attempt to repair damaged drives – you may make it worse.
  • Do not attempt to clean the hard drive – send it to a professional, trustworthy data recovery company immediately.

Whether you leave your computer in the sun too long, get sand in the hard drive or drop the whole thing in the pool, Ontrack has experience recovering data from nearly every disaster imaginable. Follow these tips to avoid simple mistakes and make sure your data is protected – and know that Ontrack Data Recovery can help when accidents occur.

About Ontrack Data Recovery
Ontrack Data Recovery (www.ontrack.com) is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Ontrack is able to recover lost or corrupted data from all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities, using its hundreds of proprietary tools and techniques. Ontrack Data Recovery is a brand name of Kroll Ontrack Inc., which operates as the Technology Services Group of Kroll Inc. (NASDAQ: KROL).

Media Contact:

Ben Blomberg, 952-516-3617, Ben.Blomberg@krolldiscovery.com