Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
Need server recovery?
Hardware failures, human errors, missing data, malware, cyber attacks and natural disasters. We've seen it all.
Experiencing server failure massively impacts organizational productivity. Our clients, small, mid- and large-scale global businesses trust us to recover, restore and retrieve server data in a time sensitive manner.
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We recover data
569K
Recoveries and counting
90
Percent success rate
35
Years of experience
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
Standard
Average of 7 business days
Priority
Average of 3 business days
Emergency
Average of 24 hours
At each service level our engineers analyze your media to determine the condition of the data. As a result, you will be provided an option to receive an online report showing all recoverable files before you decide to proceed with the recovery. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive) or made available for encrypted download from a secure server.
Simple 4-step data recovery process
Consultation
Free evaluation
Data recovery
Data return
Join over a half million people and businesses who have trusted Ontrack to recover their data
The entire experience was transparent, reassuring, efficient in delivery and executed with a high degree of customer service rarely experienced in any industry.
Dustin Perk
The level of customer service that I received was outstanding. I was constantly kept up to date on the status of my recovery, and the entire process was quick and hassle-free.
Brigid Massaro, GE Healthcare
We were so incredibly happy with our recovery, we had several years of family history and events recorded on the iPad that were irreplaceable.
Jim & Cathy Smiley
You've got questions? We've got answers.
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a four hour turnaround for the initial report.
How long does the recovery take?
It varies, based on the complexity of the recovery. Upon evaluation you will be provided an estimate of time.
How will my data be returned?
You have options: You can download your data from a secured environment or we will ship you the recovered data on an encrypted external drive.
What will the free report include?
The free evaluation report will provide you an overview of the potential complexities and future success rate for data recovery.