Try our new free evaluation service for single drives:
Free evaluation in only 4 hours!

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Proven success

We have performed over 500,000 successful data recoveries.

Our specialists will exhaust all options to recover data. Backed by the world’s largest R&D team, they have the knowledge and ability to create custom solutions for you.

We recover data from all types of storage media

If data can be stored on it, we can recover data from it.

Hard Drive SSD Server RAID Virtual Cloud Phones/Tablets Tape NAS SAN, DAS Laptop Desktop Apple

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Try our Freeval service

Discover what is recoverable quickly, easily and without commitment

Send us your damaged storage media and receive a free evaluation report within four hours*

Freeval service

*For single hard drives < 6TB. Hard drives 6TB and over will be within 24 hours.

Single Hard drive Recovery

Our simple process quickly provides you with the information you need to make an informed decision about your recovery.

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Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Standard

Freeval Analysis
Approximately 4 hours

Full Process
Average of 7 business days

Priority

Freeval Analysis
Approximately 4 hours

Full Process
Average of 3 business days

Emergency

Freeval Analysis
Approximately 4 hours

Full Process
Average of 24 hours...
We work around the clock (24/7) until complete


At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).

Our recovery services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Service or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.

Cleanroom

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Remote Data Recovery

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On-site

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Know what can be recovered before paying for a full recovery

Our service allows you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes an option to receive a Verifile™ Online Data Report which lists the recoverable files and the condition of each. If selected, this will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.

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Your data is in safe hands

We respect personal and critical data. When you entrust your data to Ontrack, you can rest assured that we'll take every precaution to guard it like our own.

Ontrack is the global pioneer of data recovery, trusted by over 50,000 people and businesses in similar situations, including NASA, who trusted Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers have the ability to track their data every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.

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Data is our passion and it shows

Our customers are passionate about their data and their recovery service. Their happiness is our greatest reward.

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 855.558.3856 Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.

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DIY software

If your storage device is working properly and without physical damage, do-it-yourself recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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Frequently Asked Question

How much will it cost?

Does the size of the drive or amount of data on the drive determine the cost of recovering the data?
The cost of recovering data is not determined by the amount of data, but by what is involved in recovering the data. Often times a drive needs to be physically fixed or parts replaced in order to be able to make the drive functional again or to prevent any further physical damage that could make the drive unrecoverable.

We're passionate about data

Backup for Eternity

Which storage media is best for long-term archiving? Since the early days of computers there is always the question which media is the best to store data for a very long time. Back in the sixties and seventies of the last century, when companies did buy the first computers, the storage media was – not of choice – but because of what the manufacturers where offering the magnetic tape. These …Read More

Tape Services – More Than Just Recovering Data From Legacy Tapes

Hardly any other storage medium is talked about so passionately. No, it is not the Cloud, but about the dinosaur of storage technology, the magnetic tape. Sometimes it is said that this medium and its technology are close to extinction, sometimes it is said that it will be in use for more decades to come. In recent years, the dead-believed medium is again in the focus of IT experts and …Read More

GDPR and Erasure Verification Services

With just weeks left until the European GDPR regulation gets into full effect on May 25th and fines up to 4% of the global annual turnover for companies and organization who do not comply to the rules, managers should check if they are able to securely erase data and files on demand, when ordered. Remember: In article 17, the GDPR introduces a new right for individuals to have their personal …Read More

What Sets the Data Recovery Expert Apart from the Computer Forensics Expert?

There are big differences between the data recovery specialist and the computer forensics professions, but there are many things in common. Both look for data that cannot be retrieved because of an accident or by a person’s own initiative. The data recovery specialist receives a storage medium from the client (in the case of larger RAID units, they may need to work via the internet or directly on-site) with the …Read More