Ontrack is authorized by Apple to recover data from macOS, iOS and iPadOS operating systems; and hard disks, SSDs, Fusion Drives and Time Capsule. Services we perform on these devices do not void the Apple warranty.
Apple Customer Benefits
Apple has collaborated with the Ontrack Data Recovery team to offer special benefits to Apple customers.
Ontrack provides Apple customers with:
- Special discounted data recovery rates
- Free comprehensive evaluations
- A detailed file report showing all recoverable files
- Real-time, 24-7 online job tracking
- Free inbound and outbound media shipping (US and Canada only)
- No recovery, no fee policy
- Access to our Apple Mac and iOS technicians
Apple recovery: all models, all versions.
Mac Hardware Recovery
OS Server Recovery
Mac Software Recovery
OS Recovery
iOS Device Recovery
Now recovering Mac computers with T2 encryption chipsets.
The Apple T2 Security Chip is Apple's second-generation, custom silicon for Mac. By redesigning and integrating several controllers found in other Mac computers—such as the System Management Controller, image signal processor, audio controller, and SSD controller—the T2 chip delivers new capabilities to your Mac.
These Mac computers have the Apple T2 Security Chip: iMac Pro, Mac mini introduced in 2018, MacBook Air introduced in 2018 or later, MacBook Pro introduced in 2018 or later.
iOS Error 14 Service Update
Apple’s frequent software updates give users continual improvement of iOS functionality, but they can also bring an unwelcomed "Error 14" surprise: "This iPhone could not be restored. An unknown error occurred (14)"
This can happen when users attempt to update the latest software, bringing the storage over capacity, and users are met with an error message and an unusable iPhone or iPad stuck in recovery mode. Until now, the only known solution for this failed update comes with unfortunate results: a total factory reset and complete loss of data.
We are pleased to announce that Ontrack’s engineers have developed a solution with a high success rate to address Error 14 failures. Should you run into this issue on a future software update, Ontrack is here to help.
The simple 4 step process involved when recovering your data with Ontrack, from the initial consultation to the successful return of your data.
Consultation
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Free Evaluation
The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.
Data Recovery
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Data Return
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.
Start recovering your data!
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.
DIY data recovery
If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our data recovery software.