Apple-approved data recovery experts
Our team of data retrieval experts have approval from Apple to carry out data recovery on Mac and iOS devices. So you can trust us to restore your data, without invalidating your warranty. We also provide free shipping and evaluations, as well as a 10% discount for Apple customers.
Ontrack and Apple data recovery.
Ontrack is the world’s leading data recovery provider and has been authorized by Apple since 1999.
With 35 years of industry experience and 18 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.
Ontrack provides these benefits to Apple customers:
- Special 10% discount on data recovery services
- Free inbound and outbound shipping
- Preservation of your Apple product warranty
- Free comprehensive evaluations
- No recovery, no fee policy
- A detailed file report showing all recoverable files
- Real-time, 24-7 secure online job tracking
- Access to our Apple certified technicians
- Complete end-to-end security and peace of mind
Recovering Apple Data
Ontrack’s data recovery services for Apple products can assist you in recovering lost, deleted, corrupt, or damaged files from your Mac, iPhone, iPad, Time Capsule, or any other Apple device.
Our data recovery experts are Apple Certified Macintosh Technicians (ACMTs). They routinely recover inaccessible email, text messages, pictures, contacts, video and music production, and other data types from Apple devices that have suffered file system corruption, impact, file deletion, liquid and fire damage. Ontrack’s global R&D team has specialized knowledge of Apple products, and developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products. Combined with years of experience, specialized software tools, and close partnerships, Ontrack’s engineering team is unrivaled in its capabilities, expertise, and success.
Apple recovery: all models, all versions.
Apple Mac & iOS Devices
If you've experienced a data loss contact our specialists immediately to receive a free consultation. We've found that the odds for the best data recovery outcome are higher when no previous attempts have been performed. This is often critical for saving your valuable data.
Mac Pro
Mac Mini
MacBook
Time Capsule
MacBook Air
MacBook Pro
iMac
Xserve
OSX Server
iPhone
iPad
Causes of Apple data loss
Data loss in Apple and iOS devices can be caused by a range of different factors, including:
- Hardware or system malfunctions
- User error and accidental deletion of iOS Data
- Physical damage to the device, including drops, falls, and water damage
- Theft or loss of the device
- iOS upgrade
- iOS system crash or corruption
- Virus or malware attack
- Restoring the device to factory settings
Whatever the cause, if you’ve lost data on your MacBook, iMac, iPhone, iPad, Mac Pro, or any other Apple iOS device, our team of US data recovery experts are ready and waiting to help. Approved by Apple and equipped with specialist Apple knowledge, we’ll give you the best possible chance of getting your data and files back.
Damaged Mac Laptop? Ontrack to the Rescue.
The Situation
A customer contacted Ontrack’s experts in need of help with Mac data recovery for a laptop that had been dropped and accidentally run over by a truck, causing its battery to combust.
The Solution
Ontrack’s recovery experts surveyed the Mac device damage and implemented a 3-step recovery process for data extraction which included:
- Decontamination – A thorough process in which all contaminants that adversely affected the damaged Mac laptop’s operability were removed.
- Micro-Soldering – A small soldering tool was used to replace a pool of damaged capacitors and resistors which were located near the burned battery.
- Diagnostics – The MacBook was placed in a special diagnostic mode where both Apple-provided OEM tools and Ontrack’s own proprietary tools were used to mount the internal storage device as a volume onto lab machines and process the copy out.
Once the process was complete, Ontrack was able to successfully extract and verify all data.
The Resolution
Some accidents aren’t easy to account for. Ontrack’s recovery experts can be trusted to provide satisfactory service when it comes to Mac recovery, as well as data recovery for similar devices, whether damage is due to an occasional drop and break or a truck that comes out of nowhere.
Our 4-step data recovery process.
Consultation
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Free Evaluation
The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.
Data Recovery
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Data Return
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
Standard
Average of 10-20 business daysPriority
Average of 3-5 business daysEmergency
24/7 Until CompletionOur initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.