Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Although some of our media drop-off locations remain open to public, we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services for certain cases.

Try our Freeval service for single drives and mobile devices: Receive a free evaluation within 24 hours!

If data can be stored on it, we can recover it

Expert data recovery from any situation, any storage platform, anywhere, anytime.

Simple 4-step data recovery process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Data recovery pricing

The prices we quote are all inclusive, and are the most you will ever pay for a data recovery service through us. We do not have any hidden fees, or escalated pricing for “difficult” or “special” cases.

Data Recovery starting from $550 (inc GST)

  • New external USB drive for your recovered data
  • Return shipping*
  • Any replacement parts required during the recovery process
  • No upfront recovery fees
  • Guaranteed results before you pay
  • No hidden fees

*Return shipping up to 3kg. Heavier items will incur additional charges.

Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet your needs.


Evaluation: around 24hrs

Recovery: 7-10 business days


Evaluation: around 4hrs

Recovery: 2-3 business days


Evaluation: around 4hrs

Recovery: 12-24 hours

Please note: Time estimates are averages for most jobs and can vary depending on the severity of the failure.

Our data recovery services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Data Recovery or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.


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Remote Data Recovery

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They don't call us the world leader for nothing...

Don't just take our word for it; hear what our customers have to say:

Get your data back

Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Call us 1800 316 658 Get your free consultation
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Disaster Recovery plan

No matter how big or small your business, it’s probably fair to say that you rely on IT to function. And all IT, whether it comes in the form of a mobile device, an email server or a cloud-based application, is susceptible to failure.

A disaster recovery plan consists of the policies and procedures that a given entity – in your case, your business – will follow when IT services are disrupted.

How to write a disaster recovery plan >>