Technology Partners

Dell EMC Data Recovery

Ontrack is an authorized Dell EMC Partner and provides data recovery services for all Dell EMC products. With over 35 years of experience, we can recover your data.

As an authorized Dell ProSupport partner, our dedicated team of engineers have advanced training, and decades of experience delivering effective data recovery for Dell customers.

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Ontrack and Dell EMC

Ontrack’s global R&D team has gained specialized knowledge of Dell products, and developed hundreds of proprietary software tools to ensure that Ontrack can recover data from Dell’s entire line of products.

Dell and Ontrack engineers continually collaborate to produce solutions that solve customer data loss challenges in today’s rapidly accelerating technology environment.

Why trust Ontrack?

Why trust Ontrack?

Ontrack is the world’s leading data recovery provider. As an authorized Dell ProSupport partner, we provide our customers with the highest potential for data recovery success, incomparable customer service, and competitive pricing.

Ontrack is the industry leader worldwide with 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide. Not the products you're looking for? Try our Dell consumer page.

Examples of what we can recover:

  • Deleted Files from LUNs or iSCSI volumes
  • Deleted Pools
  • Formatted/Overwritten LUNs
  • File System Corruption
  • Deleted or Corrupted Virtual Disks
  • Media (HDD and SSD) and RAID Failures
  • Deleted Volumes / LUNs

Why Ontrack Data Recovery

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Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Dell EMC Data Recovery Services

Dell EMC data recovery.

Dell EMC data recovery.

We currently perform data recoveries on the following Dell EMC products:

  • Enterprise Storage (Isilon, VMAX/PowerMAX, XTREMIO, ScaleIO, Symmetrix)
  • Entry and Midrange Storage (Unity, SC Series, VNX, EqualLogic, Clariion, Celerra)
  • All-Flash Storage (VMAX, Isilon, ScaleIO)
  • Cloud Storage (ECS, CloudArray)
  • Software-defined Storage (IsilonSD Edge, Elastic Cloud Storage)

Recovery Methods

In-lab Services

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

Remote Data Recovery

Remote Data Recovery

Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

On-site Recovery

On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

Each data recovery scenario is unique and we are able to customize your data recovery for your Dell EMC system to meet your needs.

One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. For most Dell EMC recoveries, once the data loss event has been analyzed, our team of engineers will use our Remote Data Recovery service to virtually rebuild the volume (often times rebuilding the RAID groups and Storage Pools), and recover missing or corrupted data from your Dell EMC System. Other recovery options are below.

What Our Customers Say About Our Data Recovery Services

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Displaying 4-5 Reviews

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-14 business days

Priority

Priority

Average of 2-5 business days

Emergency

Emergency

24/7 Until Completion

Frequently Asked Questions

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Can Ontrack recover from a server infected with ransomware?

Ontrack's investment in the development of specialized software allows us to recover data from ransomware-encrypted systems, virtual machines, backup files, tapes, and other storage media.Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack provides the best possible solutions for data recovery success.

Can Ontrack recover corrupted virtual machines from a server?

Ontrack has performed thousands of successful data recoveries from servers hosting virtual machines. Our proprietary software tools allow us to complete successful data recoveries from nearly any virtual machine, server, or system including VMware®, Microsoft® Hyper-V®, Citrix®, Linux® XEN®, and Oracle® VM.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)