Technology Partners

Apple Data Recovery

Apple-approved data recovery experts


Apple Customer Benefits

Apple has collaborated with the Ontrack Data Recovery team to offer special benefits to Apple customers.

Ontrack provides Apple customers with:

  • Special discounted data recovery rates
  • Free comprehensive evaluations
  • A detailed file report showing all recoverable files
  • Real-time, 24-7 online job tracking
  • Free inbound and outbound media shipping (US and Canada only)
  • No recovery, no fee policy
  • Access to our Apple Mac and iOS technicians

Apple Data Recovery Services

Ontrack and Apple data recovery

Ontrack and Apple data recovery.

Ontrack is the world’s leading data recovery provider and has been authorized by Apple since 1999.

With 35 years of industry experience and 18 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.

Ontrack provides these benefits to Apple customers

Ontrack provides these benefits to Apple customers:

  • Special 10% discount on data recovery services
  • Free inbound and outbound shipping
  • Preservation of your Apple product warranty
  • Free comprehensive evaluations
  • No recovery, no fee policy
  • A detailed file report showing all recoverable files
  • Real-time, 24-7 secure online job tracking
  • Access to our Apple certified technicians
  • Complete end-to-end security and peace of mind

Why Ontrack Data Recovery


Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Recovering Apple Data


Recovering Apple Data

Ontrack’s data recovery services for Apple products can assist you in recovering lost, deleted, corrupt, or damaged files from your Mac, iPhone, iPad, Time Capsule, or any other Apple device.

Our data recovery experts are Apple Certified Macintosh Technicians (ACMTs). They routinely recover inaccessible email, text messages, pictures, contacts, video and music production, and other data types from Apple devices that have suffered file system corruption, impact, file deletion, liquid and fire damage. Ontrack’s global R&D team has specialized knowledge of Apple products, and developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products. Combined with years of experience, specialized software tools, and close partnerships, Ontrack’s engineering team is unrivaled in its capabilities, expertise, and success.

Apple recovery: all models, all versions.

Apple Mac & iOS Devices

If you've experienced a data loss contact our specialists immediately to receive a free consultation. We've found that the odds for the best data recovery outcome are higher when no previous attempts have been performed. This is often critical for saving your valuable data.

Mac Pro

MacBook Air


Mac Mini

MacBook Pro

OSX Server




Time Capsule


What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews


4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

1 chatIcon


Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

2 Magnifying

Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

3 chatIcon

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

4 Box

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Causes of Apple Data Loss

Causes of Apple data loss

Causes of Apple data loss

Data loss in Apple and iOS devices can be caused by a range of different factors, including:

  • Hardware or system malfunctions
  • User error and accidental deletion of iOS Data
  • Physical damage to the device, including drops, falls, and water damage
  • Theft or loss of the device
  • iOS upgrade
  • iOS system crash or corruption
  • Virus or malware attack
  • Restoring the device to factory settings

Whatever the cause, if you’ve lost data on your MacBook, iMac, iPhone, iPad, Mac Pro, or any other Apple iOS device, our team of US data recovery experts are ready and waiting to help. Approved by Apple and equipped with specialist Apple knowledge, we’ll give you the best possible chance of getting your data and files back.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-14 business days



Average of 2-5 business days



24/7 Until Completion

Frequently Asked Questions

Can I recover files from a crashed Mac system using a recovery drive?

You can recover files from a crashed system using a bootable media/recovery drive with the help of Ontrack EasyRecovery Technician for Mac.

Are Ontrack technicians Apple-certified?

Ontrack's global team of technicians are certified by Apple as well as many other manufacturers. In addition, our proprietary Apple data recovery software allows us to achieve maximum success to overcome data corruption, deleted files, and more.

Are you able to recover data from Apple computers that use the T2 security chip?

We work closely with Apple and have a long history supporting Apple customers. The T2 security chip was introduced in 2017 and is built into the iMac Pro, Mac Pro, MacBook Pro, Mac mini and MacBook Air models. It provides advanced support for encrypted storage devices and protects data. Ontrack has provided data recovery of Macs that include the T2 chip since its inception.

Does Apple provide data recovery services?

Apple does not provide data recovery, and charges for data recovery services are not covered by Apple's warranty or AppleCare. Ontrack is authorized and recommended by Apple when data recovery is necessary and provides discounted service to Apple customers. Call us today for a free consultation and price quote.

Is the cost of data recovery covered under AppleCare?

Charges for data recovery services are not included as part of Apple's AppleCare warranty program. We recommend you contact Apple technical support if your computer doesn't start up. They can offer advice and set up appointments at your local Apple Authorized retailer. If you are still not able to start up or access your hard drive after communicating with Apple, please contact us for a free consultation and estimate for data recovery.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)