Technology Partners

Data Management Solutions for IBM Customers

Expert data management services for IBM® storage solutions.

We provide IBM customers with world-leading data recovery services, archive tape solutions and granular Exchange restoration software.


Ontrack and IBM.

Ontrack has over 30 years of experience working with IBM data storage products, and has developed hundreds of proprietary software tools to recover lost or inaccessible data from any IBM system.

Our expert data recovery services, tape solutions and software products help organizations recover, manage and search data alongside IBM solutions such as IBM Spectrum Protect® and IBM Spectrum Protect Plus®.

Ontrack PowerControls™

Ontrack PowerControls™.

Powerful granular search and restore capabilities for IBM Spectrum Protect, and Spectrum Protect Plus users.

Ontrack PowerControls lets you search, recover and restore individual mailboxes, messages and attachments without needing to restore the entire backup. No matter whether your data resides within an .EDB, a .PST file or on backup tapes, you can rapidly find the custodian data you need for eDiscovery and compliance.

Ontrack PowerControls integrates with IBM Spectrum Protect and IBM Spectrum Protect Plus backup solutions and provides granular restoration capabilities for any version of Microsoft Exchange. Also available for SharePoint and SQL Server.

Why Ontrack Data Recovery


Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

IBM Data Recovery Services

We can recover lost or inaccessible data from any IBM enterprise storage solution, including flash arrays, hybrid storage, SAN and tape storage.

Here is an example of some of the IBM data storage devices we can recover data from:

All-flash storage

Hybrid storage

Tape storage

FlashSystem 5000

FlashSystem 5000H

FlashSystem 5200

FlashSystem 5100H with NVMe

FlashSystem 7200

FlashSystem 7200H with NVMe

FlashSystem 9200

FlashSystem 9200R

If you don’t see your IBM product listed, don’t worry, we can still recover data from it. We can work with any IBM device in any configuration.

Why trust Ontrack?

Why trust Ontrack?

Ontrack is the world’s leading data recovery provider. We provide our customers with the highest potential for data recovery success, incomparable customer service and competitive pricing.

Ontrack is the industry leader worldwide with 19 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide.

We can help you recover from almost any data loss situation, including:

  • Deleted files from LUNs or iSCSI volumes
  • Deleted storage pools
  • Formatted/overwritten LUNs
  • File system corruption
  • Deleted or corrupted virtual disks
  • HDD, SSD, RAID and tape media failures
  • Deleted volumes/LUNs
  • Cyberattacks and ransomware

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews


4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Data recovery methods.

Each data recovery scenario is unique, so you can customize your IBM data recovery to meet the needs of your business.

One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. Once the data loss event has been analyzed, our team of engineers are usually able to leverage our Remote Data Recovery service to virtually rebuild volume and RAID groups to recover missing or corrupted data from your IBM system. Other recovery options are below.

In-lab Services
In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

Remote Data Recovery
Remote Data Recovery

Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

On-site Recovery
On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-14 business days



Average of 2-5 business days



24/7 Until Completion

Frequently Asked Questions

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Can Ontrack recover from a server infected with ransomware?

Ontrack's investment in the development of specialized software allows us to recover data from ransomware-encrypted systems, virtual machines, backup files, tapes, and other storage media.Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack provides the best possible solutions for data recovery success.

Can Ontrack recover corrupted virtual machines from a server?

Ontrack has performed thousands of successful data recoveries from servers hosting virtual machines. Our proprietary software tools allow us to complete successful data recoveries from nearly any virtual machine, server, or system including VMware®, Microsoft® Hyper-V®, Citrix®, Linux® XEN®, and Oracle® VM.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)