Accidental wipe command brings down critical production database server.

Without access to the data, the managed service provider potentially faced loss of contract from their client, as well as potential liability costs.

During the original consultation, our engineer instructed the customer to bring the aggregates offline to avoid any further overwrite damage. The aggregates were brought offline with 12 hours from when the original data loss event occurred. The client presented all 161 HDDs from both aggregates to a single Windows machine and connected this to Ontrack’s RDR (Remote Data Recovery) server. Initial inspection showed that both aggregates were named “aggrO,” which eliminated our engineer’s ability to automatically rebuild the aggregate. The drives were sorted into aggregate groups and the aggregates were manually rebuilt. Our engineers were then able to rebuild the aggregates to a point in time as close as possible, but prior to the ‘dd’ damage occurring, with the separate aggregates rebuilt to a point in time within two minutes of each other.