Lost Data - What's next?

Written By: Ontrack

Date Published: August 14, 2022

Lost Data - What's next?

The Situation

Meet Doug, Director of Client Services from ViewLift, a digital content distribution technology company located in the NoHo neighborhood of New York City. Doug experienced both a computer crash and an operating system that was wiped clean, and found himself asking those exact questions.

The Solution

After some initial research and numerous referrals from computer retail and repair businesses, including a local Apple retail store that said it no longer performed data recovery work, Doug found answers to all his questions at the uBreakiFix store in Greenwich Village.

The uBreakiFix team introduced him to Ontrack, the global leader in data recovery. The in-store team talked Doug through his data recovery options and explained the process.

“I really didn’t have a preconceived notion of what uBreakiFix actually did. I thought that they were only a cell phone repair store, but they do much more,” said Doug. “The experience was great, the prices were fair and it was great to know that when I walked in the store I was greeted by the staff in an friendly manner—and in New York that is not always the case.”

The Resolution

No one ever plans for data loss, but when it does happen you need to know who to trust to provide a fair price and phenomenal customer service. Doug is confident that if he does experience a data loss of any kind, he knows the Greenwich Village uBreakiFix store will be there to help.


KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)