A secure environment

We make sure your data is safe and never compromised.

We only use Grade A parts

Every part we use is of the best quality.

Quality service

We are the most trusted experts in the data recovery industry.

24 hour turnaround time

Once we receive your phone, most repairs are completed within 24 hours.

Simple 4-step process


Tell us the problem


We will send you a free shipping label


Our lab experts will work on your device


We will arrange the return shipment

Services for Apple devices

Fix my device

Services for Samsung devices

Fix my device

Please provide details of your device below

Not sure which model you have ? Check here.


Pricing for the repair service selected**

We need your passcode to perform the repair. Please provide your phone security type and input the passcode.

This form authorizes Ontrack to begin the phone repair once we receive your device. You have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost once Ontrack commences the repair services. This is because replacement parts for mobile phones can only be used once and are not re-usable. Full details for cancellation and your rights are set out in our standard terms and conditions for phone repair, which are available at the following link: https://www.ontrack.com/services/phone-repair/terms/ In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form in the terms.

**Additional fees apply if issues are found beyond the selected repair type

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