A secure environment
We make sure your data is safe and never compromised.
We only use Grade A parts
Every part we use is of the best quality.
Quality service
We are the most trusted experts in the data recovery industry.
24 hour turnaround time
Once we receive your phone, most repairs are completed within 24 hours.
Simple 4-step process
1.
Tell us the problem
2.
We will send you a free shipping label
3.
Our lab experts will work on your device
4.
We will arrange the return shipment
Services for Apple devices
Cracked iPhone screen can ruin your device. We are going to replace it with grade A parts to bring back functionality of your device.
Note:
If the "Home Button" is damaged, we recommend you go to Apple for the repair to restore functionality to the fingerprint ID (Touch ID) feature.
The "Force Touch" feature will not be calibrated to Apple specifications during a screen repair, but it typically will remain functional.
[Force Touch is a technology developed by Apple Inc. that enables touchscreens to distinguish between different levels of force being applied to their surfaces. Force Touch is a pressure-sensitive multi-touch technology]
We offer full iPhone battery replacement and verification service.
The service includes the new battery and labor.
| Apple model | Screen replacement | Battery replacement |
| iPhone 5 | $99 | $79 |
| iPhone 5c | $99 | $79 |
| iPhone 5s | $99 | $79 |
| iPhone SE | $99 | $79 |
| iPhone 6 | $109 | $89 |
| iPhone 6 Plus | $109 | $89 |
| iPhone 6s | $109 | $89 |
| iPhone 6s Plus | $119 | $85 |
| iPhone 7 | $119 | $85 |
| iPhone 7 Plus | $119 | $95 |
| iPhone 8 | $119 | $99 |
| iPhone 8 Plus | $119 | $99 |
| iPhone X (LCD) | $275 | $109 |
| iPhone X (AMOLED) | $499 | $109 |
Services for Samsung devices
Cracked Samsung screen can ruin your device. We are going to replace it with grade A parts to bring back functionality of your device. Most repairs are completed within 24 hours.
We offer full Samsung Galaxy series battery replacement on any Galaxy S6 or newer. The service includes the new battery and labor. "Active" models require a screen replacement when doing a battery replacement.
| Samsung model | Screen replacement | Battery replacement |
| Galaxy S6 | $299 | $89 |
| Galaxy S6 Active | $289 | $85* |
| Galaxy S6 Edge | $319 | $89 |
| Galaxy S6 Edge Plus | $379 | $89 |
| Galaxy S7 | $299 | $85 |
| Galaxy S7 Active | $369 | $85* |
| Galaxy S7 Edge | $429 | $89 |
| Galaxy S8 | $329 | $89 |
| Galaxy S8 Active | $429 | $89* |
| Galaxy S8 Plus | $419 | $89 |
| Galaxy S9 | $439 | $89 |
| Galaxy S9 Plus | $455 | $95 |
* Galaxy "Active" battery replacement also requires a screen replacement.
Need to know more?
The Ontrack Mobile Repair services are only available on certain phones as listed on the Ontrack website and below:
Apple: iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5.
Samsung: Galaxy S9 Plus, Galaxy S9, Galaxy S8 Plus, Galaxy S8 Active, Galaxy S8, Galaxy S7 Edge, Galaxy S7 Active, Galaxy S7, Galaxy S6 Edge Plus, Galaxy S6 Edge, Galaxy S6 Active, Galaxy S6.
Ontrack currently does not support mobile phone repair for any other brands. However, Ontrack does support every brand of mobile phone for data recovery.
For repairs not covered under screen or battery replacement, other phone brands and for local walk-in or come to me services, Ontrack is in the process of recruiting repair partners.
To ensure the correct screen is ordered for every phone, the color of the bezel must be specified. For Apple, black or white are the only choices. The white bezel should be selected for silver, gold, rose gold and non-black colored phones.
For Samsung, the screen bezel color depends on the model of the phone. Some older Samsung phones have screen-bezel assemblies that are specific to certain mobile service carriers, such as AT&T or Verizon.
Ontrack offers a 90 day warranty on parts to be defect free. All the parts Ontrack uses are of the best quality and come from approved suppliers.
Some repair work may void the manufacturer’s warranty of a phone – Ontrack is not liable if the customer chooses to proceed with a repair on a phone under warranty. Full terms and conditions are available here.