Mobile Phone Repair Services

Services include screen replacement and battery replacement.

The Ontrack Mobile Repair services are only available on certain phones as listed on the Ontrack website and below:

• Apple: iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5.

• Samsung: Galaxy S9 Plus, Galaxy S9, Galaxy S8 Plus, Galaxy S8 Active, Galaxy S8, Galaxy S7 Edge, Galaxy S7 Active, Galaxy S7, Galaxy S6 Edge Plus, Galaxy S6 Edge, Galaxy S6 Active, Galaxy S6.

Ontrack currently does not support mobile phone repair for any other brands. However, Ontrack does support every brand of mobile phone for data recovery.

For repairs not covered under screen or battery replacement, other phone brands and for local walk-in or come to me services, Ontrack is in the process of recruiting repair partners.

Ontrack does not offer screen or battery replacement services for tablets or laptop computers.

To ensure the correct screen is ordered for every phone, the color of the bezel must be specified. For Apple, black or white are the only choices. The white bezel should be selected for silver, gold, rose gold and non-black colored phones.

For Samsung, the screen bezel color depends on the model of the phone. Some older Samsung phones have screen-bezel assemblies that are specific to certain mobile service carriers, such as AT&T or Verizon.

Ontrack offers a 90 day warranty on parts to be defect free. All the parts Ontrack uses are of the best quality and come from approved suppliers.

Some repair work may void the manufacturer’s warranty of a phone – Ontrack is not liable if the customer chooses to proceed with a repair on a phone under warranty. Full terms and conditions are available here.

You must supply your phone’s passcode to Ontrack so the screen or battery replacement service can be performed. Ontrack recommends that you change your passcode when the phone is returned.

Phones with water damage are not eligible for the repair service. If a phone is shipped to Ontrack for repair service that has water damage, Ontrack will contact you with a quote for data recovery services. You may choose to either have the phone returned or proceed with the data recovery services.

If the screen/battery replacement is performed and data remains inaccessible, Ontrack will contact you with a quote for data recovery services. You will have the option to proceed with the repair or decline the service and receive the phone back. Since Ontrack would have carried out the screen or battery replacement, you would not be eligible for a refund. Ontrack will make every attempt to screen out this scenario during the initial inspection of the phone.

Due to Ontrack not having access to Apple’s calibration machine, the ‘Force Touch’ feature will not be calibrated to Apple’s specifications. However, the ‘Force Touch’ feature is still expected to work after a screen replacement.

If the home button is damaged, Ontrack can provide a replacement part during the screen repair. However, the fingerprint touch ID feature will no longer work because Ontrack does not have access to Apple’s calibration machine.

Ontrack does not perform warranty work for Apple or Samsung, phone carriers Verizon, AT&T, T-Mobile or their insurance plans offered through Asurion.

All the repair work takes place at Ontrack’s lab in Eden Prairie, Minnesota.

No, Ontrack will provide a free shipping label.

Ontrack’s goal is for a 24-hour turnaround time from when the phone is first received.

Yes, Ontrack plans to open additional locations in our labs in the US in the future.

Ontrack will take photos of every phone it receives before and after the repair is completed. Ontrack will also run tests using 3rd party mobile diagnostics software on the phones after the repair is complete. The copy of the diagnostics report will be included in the box with the phone when it is returned to the customer.

If you ship your phone to Ontrack with damage beyond the screen/battery replacement, an Ontrack sales representative will contact you regarding the issues we found, sharing the photos and diagnostic report. If you want your data, Ontrack will offer a data recovery and not the phone repair. If you already have a backup of your data, Ontrack will ship the phone back to you free of charge and recommend you go to a local repair shop or purchase a new or refurbished phone.

Not sure which iPhone you have? Please check this guide from Apple to quickly identify your device.