Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Our Media drop-off remains open to public, but we strongly encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services for certain cases.

Ontrack has performed over 500,000 successful data recoveries

Backed by the world’s largest R&D team, we have the knowledge and ability  to address your data recovery needs.

50,000 customers from consumers to FTSE 100 companies rely on our best-in-class data recovery services each year.

Kroll Ontrack's cleanroom

If data can be stored on it, we can recover it

Expert data recovery from any situation, any storage platform, anywhere, anytime.

Freeval service for single drives: Free evaluation in 24 hours!

When data is lost, discover what is recoverable quickly, easily and without commitment. You will receive a free phone consultation and an in-lab media evaluation. During this process, Data Recovery Consultants will assess your data loss to determine the best and most-cost effective solution.

Call us +65 3158 5817 Find out more

Simple 4-step data recovery process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Data recovery pricing

The prices we quote are all inclusive, and are the most you will ever pay for a data recovery service through us. We do not have any hidden fees, or escalated pricing for “difficult” or “special” cases.

  • New external USB drive for your recovered data
  • Return shipping
  • Any replacement parts required during the recovery process
  • No upfront recovery fees
  • Guaranteed results before you pay
  • No hidden fees

Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet your needs.


Evaluation and Recovery

5-7 business days


Evaluation and Recovery

2-3 business days


Evaluation and Recovery

Start working immediately when media arrive (24/7)

Please note: Time estimates are averages for most jobs and can vary depending on the severity of the failure.

Our data recovery services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Data Recovery or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.


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Remote Data Recovery

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Apple Blancco Cisco Commvault DellEMC Samsung HP Microsoft
NetApp Oracle SanDisk VMware WD Buffalo

Get your data back

Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Get your free consultation Call us +65 3158 5817