Common photo and video loss situations

Ontrack can access and extract files from any digital devices that suffer data loss such as:

  • Accidental deletion
  • Errors resulting from moving photos and videos
  • Partially overwritten files
  • Reformatting memory cards or camera storage
  • Fire, water, or other physical damage
  • Damaged files due to storage failure
  • And much more

We recover from all types of media and any file format

Some of the most common media and formats we can recover from:

If you can’t see yours, don’t worry, we can still recover it for you.


  • Digital cameras
  • Computer hard drives
  • Mobile phones
  • Tablets
  • USB drives
  • SD cards
  • Flash media


  • jpg
  • gif
  • png
  • bmp
  • tif
  • nef
  • CR2

Lost data? Then STOP!

If you’ve lost data, stop using the device immediately to avoid further damage. Assess the situation before deciding on the best course of action.

+44 (0)1372 741 999

They don't call us the world leaders for nothing...

Don't just take our word for it; hear what our customers have to say:

Independent reviews

We use independent customer reviewing service Trustpilot to survey our clients after a data recovery service.

View our reviews 

Not sure what’s right for you?

If you are unsure what service option best fits your circumstances, contact us for a free consultation on the best option for you.

+44 (0)1372 741 999 Get a free evaluation

DIY data recovery

Formatted drive? Deleted files? Software failure? You may want to try our 'best in class' software, Ontrack EasyRecovery.

Buy now Learn more

Subscribe to our newsletter

By subscribing you agree to our privacy policy.