Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
The Ontrack advantage
We are authorised by all major HDD manufacturers, including Western Digital®, Fujitsu®, Hitachi®, and Samsung® to unseal hard disk drives for recovery without voiding the manufacturer warranty.
- PATA (IDE, EIDE)
- SATA, SCSI, SAS, Fibre Channel
- USB, Firewire, eSATA external/portable hard disk drives
Hard drive brands
*If you don't see your brand of hard drive listed, don't worry; with the biggest data recovery R&D team in the world, Ontrack can develop a tool to recover your data.
Data recovery services
Solutions from 12 hours to 30 days
All types of devices recovered from
Self-service to full account management
Best-in-class data recovery services
Recovery service or software?
The first step to help you decide is to ask yourself: is my hard drive operational, i.e. can I still read data from it?
Specialised data recovery software, like Ontrack® EasyRecovery™ can assist. You can download a trial version for free to determine whether it will recover the files that you need.Buy now Download trial
The collective skills, experience and proprietary techniques developed globally over 30 years by Ontrack are your best chance for recovering your data.Get a free evaluation
Tips to increase data recovery success
Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or overwriting of your missing files.
Corrosion to the media begins once it starts drying, increasing the likelihood of a permanent data loss. Follow these instructions for your wet device and send it to us as soon as possible.
Turn off the power. The clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.
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