Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.

The Ontrack advantage

We are authorised by all major HDD manufacturers, including Western Digital®, Fujitsu®, Hitachi®, and Samsung® to unseal hard disk drives for recovery without voiding the manufacturer warranty.

Media types

  • SATA, SCSI, SAS, Fibre Channel
  • USB, Firewire, eSATA external/portable hard disk drives
  • Other*

Hard drive brands

*If you don't see your brand of hard drive listed, don't worry; with the biggest data recovery R&D team in the world, Ontrack can develop a tool to recover your data.

Data recovery services

Solutions from 12 hours to 30 days

All types of devices recovered from

Self-service to full account management


Best-in-class data recovery services

Recovery service or software?

The first step to help you decide is to ask yourself: is my hard drive operational, i.e. can I still read data from it?


Specialised data recovery software, like Ontrack® EasyRecovery™ can assist. You can download a trial version for free to determine whether it will recover the files that you need.

Buy now Download trial


The collective skills, experience and proprietary techniques  developed globally over 30 years by Ontrack are your best chance for recovering your data.

Get a free evaluation

Try our Freeval service

Discover what is recoverable quickly, easily and without commitment.

Send us your damaged hard drive and receive a free data recovery evaluation report  within four hours*

Get a free evaluation

*For single hard drives < 6TB. Hard drives 6TB and over will be within 24 hours.

Common data loss causes

  • Damage from fire, flood , or other disaster
  • Electronic failure
  • A drop or other physical damage
  • Clicking, grinding or other unusual noises
  • Unreadable areas
  • Data corruption
  • Overwritten data
  • Deleted files
  • Reformatting

Whatever your data loss situation, Ontrack can help.

Tips to increase data recovery success

Power off

Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or overwriting of your missing files.

Water damage

Corrosion to the media begins once it starts drying, increasing the likelihood of a permanent data loss. Follow these instructions  for your wet device and send it to us as soon as possible.

Strange noises

Turn off the power. The clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.

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Get your data back!

Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

+44 (0)1372 741 999 Get a free quote