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Data Recovery Process

Get your data back with our straightforward and transparent data recovery process.

data recovery process: cleanroom engineer holding disk wih transplanted platters from the fire damaged disk

We can help with any data loss situation

If you experience data loss, whether at home or in the workplace, trust the global leader in data recovery.

Our four-step data recovery process is entirely transparent and has been designed with your needs and your data in mind. Here you will find a quick guide to our 4-step process.  For more information on the stages, read on.

Step 1: Initial Consultation

The first step in the Ontrack data recovery process is an initial consultation. This step is crucial as it involves a detailed discussion between the customer and Ontrack’s data recovery experts. During this consultation, the team gathers vital information about the data loss incident, including the type of device and the circumstances leading to the loss. This helps in assessing the situation accurately and determining the best recovery strategy.   

Step 2: Evaluation

After the initial consultation, the affected device is sent to Ontrack’s advanced laboratory for a thorough evaluation. Here, skilled data recovery engineers perform an in-depth evaluation for the extent of the damage and evaluate the recoverability of the data. Using state-of-the-art tools and techniques, they create a detailed report (where possible) outlining the device’s condition, the estimated cost, and the time required for the recovery process. 

Step 3: Advanced Data Recovery Techniques,  Client Approval and Transparency  

Transparency is a core value at Ontrack. Before proceeding with the data recovery, the client receives the evaluation report, which includes a file list of recoverable data and a clear explanation of the findings, along with a quote for the service. The client reviews the report and gives their approval to move forward, ensuring there are no surprises or hidden costs.  

Ontrack Engineers will provide guidance to the overall status of the recovered data.  These predictions cannot always be guaranteed due to potential damage that cannot be identified, however Ontrack will support the customer as far as possible in accessing the data and provide clear explanations of the results to allow clients to make an informed decision.

With the client’s approval, Ontrack’s data recovery engineers begin the meticulous process of retrieving the lost data. 

Step 4: Secure Data Delivery and Post-Recovery Support and Data Protection Advice  

After all the data recovery processes are complete, the data needs to be prepared before being shipped back to the customer. The files are provided to the client on a brand new encrypted external hard drive. This ensures that the data is returned in a secure and convenient manner, safeguarding against any potential security risks.  

Ontrack’s relationship with clients doesn’t end with data delivery. We provide post-recovery support to address any questions or concerns the client might have.   

A closer look at the different steps of the data recovery process

Step 2: Data recovery evaluation and analysis 

In Ontrack’s advanced laboratory skilled data recovery engineers perform an in-depth evaluation for the extent of the damage and evaluate the recoverability of the data. Using state-of-the-art tools and techniques. 

Clean room lab 

A clean room is the main department of every company providing professional data recovery services. It is a professional workshop, consisting of specialised hardware and software equipment. Other items of great importance are more ordinary, such as tables, chairs, shelves, special containers, tools, and even the floor covered with a suitable material. It is necessary to ensure that the highest level of air quality is maintained. The standard environment for working on opened hard drives is classified as 'Class 100' in terms of the air quality. 

1 of the Ontrack datarecovery clean room labs

Fully equipped clean rooms have a stereoscopic microscope, soldering station and a clean room bench. Stereo microscopes help the engineers to work on smaller and smaller hard drive components as well as on other storage media. Every time data loss is caused by physical damage the data recovery engineer must work on the internal parts of the hard drive.

data recovery cleanroom: engineer with microscope

ESD protection is another key element that has to be taken into consideration in order to achieve the highest level of efficiency and safety. This is because an uncontrolled electrical discharge can cause damage to the electronic components within a computer system, including the electronic parts of a hard drive. To avoid this, ESD-protected equipment and dielectric materials are used, which include specialist workbenches, storage bins, hand tools and anti-static aprons. 

Step 3: Advanced Data Recovery Techniques Client Approval and Transparency  

With the client’s approval, Ontrack’s data recovery engineers begin the meticulous process of retrieving the lost data. Depending on the type of damage and the complexity of the recovery, this phase may involve hardware repairs, software fixes, or a combination of both. Ontrack’s team uses specialized equipment and proprietary tools to extract data from even the most severely damaged devices. Different types of media failures (physical or logical) require different recovery approaches. 

Logical damage 

When logical damage occurs, specialised software is required. This software reads the content of the drive and repairs any structural errors which lead to data loss. Reasons for logical data loss: 

  • Damaged or unreadable master boot record (MBR)
  • Deleted partition or partition table
  • Reinstallation of the operating system (no backup)
  • Restoration of the factory settings (no backup)
  • Damaged or missing file system
  • Deleted files
  • Formatted drive
  • Damaged raid controller (losing raid configuration) Physical damage

In the case of physical damage, the situation is much more complicated. Recovering data from failed drives must be performed in a sterile environment. Drives can then safely be disassembled, tested, and fixed. Failed components must be replaced with matching and fully working spare elements from a donor drive. 

Data recovery cleanroom: engineer working on drive

Donor drives sometimes need to be matched by type, model, and production date. Physical damage to the platters forces the engineer to focus the recovery efforts on the undamaged parts of the platter. Such recovery usually uses up more than one set of donor drives and might extend the recovery time.

Data recovery lab: opened hard drive

Sometimes chips from the original drive need to be desoldered and moved to the donor drive. For getting access to data on SSD’s a chip off recovery, where the data chips are removed from the device, mayalso be required.

SSD’s a chip off recovery: memory chip desoldered from ssd

Memory cards sometimes end up looking like a bad hair day   

SDCard

After the physical recovery process is complete and the RAW data is secured, it is usually necessary to fix the logical structures as well. This process can be seen as similar to putting together a jigsaw puzzle (actually, a more arduous process, given that the pieces in no way resemble the whole data set that we want to recreate). Our Norwegian colleagues compare this to trying to rescue a book without the table of contents, no page numbers and missing pages, after the pages have been thrown from a ski jump tower.  

Data recovery tools: schematic view of different layers 

Step 4: Secure Data Delivery 

After all the data recovery processes are complete, the data needs to be prepared before being shipped back to the customer. The files are copied abd then provided to the client on a brand new encrypted external hard drive. This ensures that the data is returned in a secure and convenient manner, safeguarding against any potential security risks.  

 

Conclusion  

Ontrack Data Recovery combines advanced technology, expert knowledge, and a customer-centric approach to deliver top-notch data recovery services. Our comprehensive process ensures that clients receive the best possible outcome, turning the distress of data loss into a story of recovery and restoration. Whether it is personal data or critical business information, Ontrack is dedicated to salvaging lost data and providing peace of mind to ourclients.  

By choosing Ontrack Data Recovery, you are opting for a reliable and efficient solution to retrieve your lost data, ensuring your valuable information is back where it belongs. Trust Ontrack to handle your data recovery needs with expertise and care.  


More about our Ontrack data recovery services

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situations – from simple to the most complex and catastrophic.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)