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Data Recovery Process

Get your data back with our straightforward and transparent data recovery process.

If you experience data loss, whether at home or in the workplace, trust the global leader in data recovery.

Our four-step data recovery process is entirely transparent and has been designed with your needs and your data in mind.

We can help with any data loss situation

From the initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery – from straightforward cases to the most complex and catastrophic.

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Step 1: Free phone consultation

In your initial phone consultation, Ontrack initiates the process by assessing your data loss situation to identify the best and most cost-effective data recovery solution. We provide an overview of the data recovery process, including service level options, and review pricing options for data recovery services. Following the initial consultation, we will assign a unique job number to your case and send you all necessary paperwork that must be signed and returned before we proceed with your evaluation.


Step 2: Evaluation

Upon receipt, Ontrack will complete a full evaluation and furnish you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process allows you to make an informed decision and includes:

  • An evaluation of your media to determine the condition of the device and the data

  • A list of all recoverable files

  • A guaranteed fixed price for the data recovery service

  • A detailed analysis report from our engineering team

Step 3: Data recovery service

After a reviewing of your file list, should you choose to move forward with the recovery, our engineers will commence addressing any physical or logical damage and recover your data using proprietary tools and techniques.

The exact turnaround time for your data recovery will vary depending on your chosen service level, the damage to your device, and the amount of data to be recovered.


Step 4: Project completion

Once the recovery is complete, Ontrack provides the following:

  • Copying out your recovered data to a brand new external USB drive.
  • Next day delivery of your recovered data via FedEx or UPS.
  • Simple instructions on how to access and reinstall your recovered data
  • World class customer service and technical support staff available for assistance

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situations – from simple to the most complex and catastrophic.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)