We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.

NetApp recommends Ontrack data recovery.

Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.

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Netapp data recovery specialists

Our Capabilities

Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.  

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry. 

Ontrack recovers: 

  • Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks 
  • Deleted Volumes 
  • Deleted Aggregates 
  • WAFL File System Corruption Hard drives and RAID Failures 
  • SolidFire (Element OS) 

What NetApp products does Ontrack support? 

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.

Storage Systems Platform OS Protocols Protection Products
All Flash FAS Data ONTAP/WAFL SAN SnapMirror
E-Series All Flash SANtricity NAS SnapVault
FAS Hybrid Storage Systems iSCSI MetroCluster
E-Series Hybrid Storage Systems
FAS Storage Systems
E-Series Storage Systems
SolidFire All-Flash Array
FlexArray

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NetApp Case Studies

24 terabytes of data recovered from RAID 6 array with newly developed toolset.

Feb 20, 2020

The Situation

A large UK Government organization had to learn the hard way that even RAID 6 arrays, known for their reliability, are not 100 percent impervious to hardware failure.

Unfortunately, the system failed to rebuild the data after two hard disk drives failed resulting in the loss of access to 24 terabytes of highly critical data. The organization approached the experts at Ontrack for help.

The client was using an Infortrend® EonStor RAID 6 array to run a range of business applications.

They experienced failures on two 2TB SATA drives in the system and replaced both of the failed drives. Even though it was a RAID 6, when the second drive failed, it also caused the array to fail. After the replacement drives were installed, the system failed to rebuild, which meant the business critical data was not accessible. The engineers at Ontrack virtually rebuilt the RAID 6 array with the two missing disks in order to recover the missing data. Due to the manufacturer-unique algorithm in a RAID 6 array, a rebuild of the secondary parity stripe from this specific system had not been completed before.

The Solution

Due to the rebuild failure, missing data from two failed drives had not been replicated onto the new drives when the new drives were added.

Being the client was using a RAID 6 array, the missing information could be rebuilt from the existing data on the other drives. The challenge of a RAID 6 recovery is locating the data to be restored; each RAID controller uses different algorithms and a concept called parity to create a RAID 6 configuration. To locate and access the missing data, Ontrack engineers developed a solution to support the Infortrend controller type. The engineering team utilized the specialized toolset to recover and rebuild all 24 terabytes of missing data from the RAID array.

Ontrack assembled a team of three data recovery engineers and two developers in order to provide the fastest possible recovery.

The Resolution

The Ontrack developers quickly created the tools needed to improve the success of the recovery. After only a few hours, the first virtual machine was rebuilt allowing for the extraction of the Exchange databases to be returned to the customer. The team continued to rebuild all of the critical virtual machines until the client’s email was back in production. At the end of the project, a total of 15TB of data was recovered with minimal downtime for the client.


Our data recovery service offerings. 

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.  Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services. 

 

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request

 

Remote Data Recovery

Remote Data Recovery (RDR) is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

Learn more

  

On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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