We partner with NetApp^® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.

NetApp recommends Ontrack data recovery.

Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.

Our Capabilities

Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry.

Ontrack recovers:

Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks
Deleted Volumes
Deleted Aggregates
WAFL File System Corruption Hard drives and RAID Failures
SolidFire (Element OS)

What NetApp products does Ontrack support?

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.

Storage Systems	Platform OS	Protocols	Protection Products
All Flash FAS	Data ONTAP/WAFL	SAN	SnapMirror
E-Series All Flash	SANtricity	NAS	SnapVault
FAS Hybrid Storage Systems		iSCSI	MetroCluster
E-Series Hybrid Storage Systems
FAS Storage Systems
E-Series Storage Systems
SolidFire All-Flash Array
FlexArray

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NetApp Case Studies

Accidental wipe command brings down critical production database server.

Feb 17, 2020

The Situation

A Korean based managed service provider attempted to make configuration changes to their client’s NetApp system when an engineer incorrectly started a ‘dd’ command on some LUNs, effectively wiping the data that was part of the of end user’s production Sybase server

Without access to the data, the managed service provider potentially faced loss of contract from their client, as well as potential liability costs.

The client had a NetApp FAS8060 system containing 161 x 900GB SAS HDDs, arranged into two separate aggregates (68 drives + 93 drives). The customer was presenting 3 x 468GB FC LUNs from each aggregate out to a Sybase server. The 6 total LUNs were combined into a single Disk Pool, with three logical volumes carved out of the Pool. An incorrect ‘dd’ command had written zeroes to approximately 45GB of one of the logical volumes, and this volume was no longer visible to the Sybase server.

The Solution

During the original consultation, our engineer instructed the customer to bring the aggregates offline to avoid any further overwrite damage. The aggregates were brought offline with 12 hours from when the original data loss event occurred. The client presented all 161 HDDs from both aggregates to a single Windows machine and connected this to Ontrack’s RDR (Remote Data Recovery) server. Initial inspection showed that both aggregates were named “aggrO,” which eliminated our engineer’s ability to automatically rebuild the aggregate. The drives were sorted into aggregate groups and the aggregates were manually rebuilt. Our engineers were then able to rebuild the aggregates to a point in time as close as possible, but prior to the ‘dd’ damage occurring, with the separate aggregates rebuilt to a point in time within two minutes of each other.

The Resolution

Our engineer was unable to extract or examine the internal data because the logical volumes were used as RAW storage by the Sybase server. All six LUNs were then extracted as flat files to external storage. NetApp support was able to assist to present these LUNs back to the Sybase server. The recovered logical volumes passed integrity checks on the Sybase server and the client confirmed that everything was working properly. The end user’s database server was able to be brought back online within a few days of the failure with no loss of data.

Our data recovery service offerings.

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services.

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request

Remote Data Recovery

Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

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On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Award-Winning NetApp Data Recovery