We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.

NetApp recommends Ontrack data recovery.

Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.


Netapp data recovery specialists

Our Capabilities

Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.  

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry. 

Ontrack recovers: 

  • Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks 
  • Deleted Volumes 
  • Deleted Aggregates 
  • WAFL File System Corruption Hard drives and RAID Failures 
  • SolidFire (Element OS) 

What NetApp products does Ontrack support? 

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.

Storage Systems Platform OS Protocols Protection Products
All Flash FAS Data ONTAP/WAFL SAN SnapMirror
E-Series All Flash SANtricity NAS SnapVault
FAS Hybrid Storage Systems iSCSI MetroCluster
E-Series Hybrid Storage Systems
FAS Storage Systems
E-Series Storage Systems
SolidFire All-Flash Array


NetApp Case Studies

Double disk failure of RAID 5, and all patient data is gone.

Feb 20, 2020

The Situation

An Italian manufacturer of medical devices experienced the simultaneous failure of two hard drives in a RAID5 system, losing highly sensitive files that were urgently needed.

Without access to the missing data, the company faced potential lawsuits from their clients. Knowing the recovery of the data on the RAID 5 could not be successfully completed without an expert, the client reached out to Ontrack for assistance.

Two hard drives in an EMC NX4 SAN system based on a RAID 5 hard disk array failed simultaneously, leading to an inconsistency of the system files.

The company decided to fix this situation by installing two new hard drives into the system. Their IT department knew how to setup the RAID system, but while preparing the data restoration they noticed that the backup of several SAN drives was missing. Even in cases such as this, it is still possible to restore the system’s latest configuration status, but only if the four most important configuration files are accessible. Unfortunately, the company had set up the system internally and never saved or stored the respective configuration files. They also had not used the manufacturer’s support services, so even EMC couldn’t help. Important patient data, such as MRI scans that was stored for hospitals, became inaccessible.

The Solution

The client sent all the hard drives to Ontrack to mechanically repair the drives, image the data, and then create a 1:1 copy of the content on Ontrack’s servers.

There were a total of 43 LUN’s on the 48 hard drives. Luckily, the client was able to name the two LUNs that contained the important patient data so they could be accurately searched for fragments of both LUNs, as well as file-links within the system’s tables. The search was conducted using Ontrack’s proprietary tools combined with manual search by our data recovery engineers.

The Resolution

► More than three million DICOM files, image files of MRI scans, could be rescued from the two critical LUNs.

The first LUN contained 1.46 million files and the second LUN 1.78 million files. Finding and reassembling the fragments was not easy. Fourteen days of highly complex data recovery experience had to be invested in each of the two volumes. The effort paid off for the medical equipment producer as the critical data was recovered allowing patient treatments to move forward.

Our data recovery service offerings. 

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.  Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services. 


In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request


Remote Data Recovery

Remote Data Recovery (RDR) is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

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On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

Learn more


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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