We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.

NetApp recommends Ontrack data recovery.

Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.


Netapp data recovery specialists

Our Capabilities

Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.  

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry. 

Ontrack recovers: 

  • Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks 
  • Deleted Volumes 
  • Deleted Aggregates 
  • WAFL File System Corruption Hard drives and RAID Failures 
  • SolidFire (Element OS) 

What NetApp products does Ontrack support? 

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.

Storage Systems Platform OS Protocols Protection Products
All Flash FAS Data ONTAP/WAFL SAN SnapMirror
E-Series All Flash SANtricity NAS SnapVault
FAS Hybrid Storage Systems iSCSI MetroCluster
E-Series Hybrid Storage Systems
FAS Storage Systems
E-Series Storage Systems
SolidFire All-Flash Array


NetApp Case Studies

German service partner turns to Ontrack to recover business and personal data from external RAID drives

Feb 20, 2020

The client used an Apple Macintosh desktop to work on multiple design projects for clients, backing them up to two external RAID drives.

Both drives were attached directly to the Apple Mac, but there was no mechanism in place to perform automatic backups. One day, the client discovered that the drives had failed due to an unidentified issue, believing all their data had been lost in the process. The client was under pressure to deliver design and photography jobs to their customers on time and to budget. The system failure meant that the client’s entire business was at risk.

The client approached their IT service provider for help to recover the lost data and they in turn sent the job to Ontrack.

The engineering team at Ontrack evaluated the two external devices and made the surprising discovery that the second external USB device consisted of two internal hard drives. The client, like so many small and home businesses, had taken advantage of the availability of low-cost external devices to extend the storage capability of their Apple Mac when they ran out of space. Having installed the first one terabyte drive, they implemented a special Span Set to attach the two terabyte drive - with a hidden internal stripe set inside. No emphasis had been placed on how the external storage should be configured, how often manual backups should be made or whether a larger, dedicated storage drive with automated backups would have been preferable to a more complex RAID array setup than it appeared to be in the first run. It wasn’t immediately clear to the engineers at Ontrack what had gone wrong with the client’s set-up, but since there was no physical damage to the drives the problem was most likely caused by a power failure or an issue with the cables used to connect the drives to the computer. In any event, the complexity involved in the way in which the system was backing up data meant that while the set-up had appeared to work well for the client for a certain length of time, it was always at risk of sudden failure and data loss. While Ontrack’s service partner was able to help with an initial survey of the problem drives, it did not have the specialist engineering skills and resources to rebuild the file structures and retrieve the data - and could have potentially made the situation worse.

The engineers at Ontrack were able to rebuild and restore all of the information lost by the client: a total of 423,064 files and almost two terabytes of data.

The recovery was 100% successful and the drives were reconfigured correctly so that the same problem would not happen again. Some of the most common reasons for failure of backups to supply lost data are:

  • The external hard drives used by the majority of companies are only connected on an occasional basis, hence backup is not automated and instead performed on demand
  • The computer was not switched on during the scheduled backup nor configured to perform at a different time
  • The backup software failed
  • The backup ran out of destination space
  • The backup profile did not cover all of the device requiring backup
  • File was lost before the scheduled backup

Bonus Section

Having seen so many cases of critical data loss, Ontrack recommends the following tips to ensure backup success:

  • Take the time to invest in a backup solution and set up an automated backup schedule
  • Ensure backups are running regularly in accordance with the determined schedule
  • Check backup reports for error indications or failure
  • Test backups on a regular basis to ensure data has been accurately captured and files are intact

When things do go wrong, calling a trusted data recovery provider to identify and assess your data recovery options can increase the likelihood of successfully recovering your data.

Our data recovery service offerings. 

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.  Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services. 


In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request


Remote Data Recovery

Remote Data Recovery (RDR) is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

Learn more


On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

Learn more


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 855.558.3856

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.

For information on how we collect, process and retain your personal data, please see our Privacy Policy,.