What to do next

If you have experienced a data loss, there are steps you can take right now to increase your chances at data recovery.

  1. Turn off computer immediately – further operation may damage data beyond repair
  2. Do not attempt to operate any visibly damaged devices
  3. Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged
  4. Do not dry out water-damaged drives or equipment
  5. If computer is fire damaged, do not try to remove the hard drive – ship entire computer for recovery
  6.  Restore backups to a different volume - do not restore to the volume that experienced the data loss
  7. If there is a RAID problem, test the backup by restoring it to a different location or image each drive from the RAID before attempting a rebuild

Any device, any situation

Over the last 30 years, Ontrack engineers have seen almost every device and data loss situation.
We have successfully recovered data from the most extreme data loss scenarios and natural disasters, including fires, floods, earthquakes, hurricanes, and tornadoes.


Get in touch with our team today.


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Disaster Recovery: Bringing Servers Back from the Dead!

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DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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