Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
Mobile device recovery & repair from any device and brand:
Whether you have a mobile phone, tablet or music player, we can perform our expert mobile recovery service on it, and where possible, repair it back to working order.
Yours isn’t listed? Don't worry; with the largest R&D team of any data recovery provider, we can recover your data from any data loss situation.
Why trust your mobile device to us?
Mobile phones use flash memory to store data. Ontrack Data Recovery services has a track record of successful data recoveries from flash memory storage devices; unrivalled expertise; and proprietary data reconstruction programs to identify, separate and reassemble your flash memory so that your data can be extracted.
Comprehensive mobile recovery and repair service
We also provide repair services for most forms of physical damage. We have experience with the following damaged parts and can solve problems like these:
- Front screen
- Dock connector
- WiFi antenna
- Power flex
- Rear housing
- Vibrating motor
- Front and rear camera
- Lost or deleted data
- Software issues
- Liquid damage
- Smashed screen
- Audio issues
- Cellular antenna/signal issues
- Other physical damage
Needed something else? Get in touch with us today to find out how we can help you.
Got questions? We’ve got you covered
Not sure how to get your data back from your mobile device? Here is some useful information about recovery services for mobile phones of all brands, smartphones, tablets, and older PDA/mobile phone types.
Only if the mobile device can be used as an external storage device. However, bear in mind that DIY recovery efforts may result in changing or otherwise damaging the data. Additionally, if the phone is locked out and it connects with the messaging server, the server may issue a command to overwrite all data to ensure data security, potentially making your data loss permanent.
Deleted messages are usually recoverable. Success will depend on the phone type and how it was used.
Missing or deleted photos are usually stored on a flash card (for example, a microSD). Success will depend on the device type and how it was used before and after the pictures went missing.
Missing or deleted documents are usually stored on a flash card (for example, a microSD). In other cases they may be stored on the internal memory. Success will depend on the device type and how it was used before and after the documents went missing.
Yes we do! We can help repair your device and, if necessary, recover the data for you.
We offer two service options:
- When the device is fixable, we will recover the data, repair the phone and send both back to you. Your data will be restored to the phone and we will also deliver it in a separate USB so you can restore it to a separate device or keep it as a backup.
- When the device is beyond fixing, we will still recover your data and send the recovered data via a USB which you can then access.
Please note: the restored data will be provided in the same format as the device supplied so you can restore it to a compatible device.
A lockout affects mobile phones differently depending on the make and model. Some phones require a simple reset, while others need to be protected from receiving wireless contact with the mobile messaging server. Contact Ontrack for an evaluation. If a lockout has occurred, turn off your phone and remove the battery.
We only need the phone/tablet/device and any removable storage, e.g. an SD card.
Yes, we actually prefer you not to send us your SIM card as this will not be required for the recovery.
Lost data? Then STOP!
If you’ve lost data, stop using the device immediately to avoid further damage. Assess the situation before deciding on the best course of action.