RDR® is short for Remote Data Recovery™.  RDR is a patented technology, allowing our engineers to perform a lab-quality data recovery right on your server, desktop or laptop through a modem or Internet connection.  The only requirement is that the storage device is operational.

Ontrack Remote Data Recovery consists of three main components:

  • Communications client: The user initiates a connection to a Ontrack RDR Server using the specially designed RDR Client software. The RDR Client currently works with Microsoft Windows versions XP / 2003 and up.  The drive(s) to be recovered do not need to be from a Windows system
  • RDR servers: Locations around the world to facilitate connections
  • RDR workstation: Used by Ontrack engineers to remote control our tools on your machine and recover your valuable data

First the customer downloads the appropriate client version and installs it on the server, desktop or laptop that will be used for the recovery.  Next the Ontrack client software connects as an outgoing TCP/IP connection on port 80 (the WWW port) from the customer’s location to the Ontrack server, creating a tunnel or point to point connection through the internet.  Since the connection is outgoing on port 80, it can get through most firewalls without any trouble.

Your recovered data is restored to your system or copied to a new destination and is accessible immediately upon completion of the recovery.

Your data’s security is assured thanks to Ontrack’s proprietary communication protocol, encrypted packets and secure Ontrack facilities.  Remote Data Recovery protects customer data over an RDR connection four ways:

  1. Direct connection to the RDR server: The client software uses a direct TCP connection from the customer’s machine to the Ontrack RDR server.  RDR does not use a 3rd party hosting product
  2. Encryption: The communication link uses 256 bit encryption on all packets
  3. Proprietary protocol: The RDR communication uses a proprietary protocol, not HTTP or any other common protocol that others would understand
  4. No customer data is transferred over the connection: The RDR connection is only used by our engineer to remote control the Ontrack utilities directly on the customer’s machine. Screen updates and keyboard packets are sent across the connection, but actual customer data files are not. Instead the Ontrack engineer is controlling tools to repair file system structures to make the data accessible to the customer

No.  Many customers get connected in less than 10 minutes.  Once connected, the RDR engineer takes over, freeing the customer to work on other projects.

Yes, in most cases the connection can be made without any changes to the firewall or proxy settings.  The Ontrack client software uses an Ontrack proprietary protocol for communication, but also has the option of encapsulating the encrypted Ontrack packets inside HTTP packets to get through most firewalls.

In the majority of the cases, we can access a drive that is not showing up in Windows Explorer because we access the drive at a sector level rather than at an OS level.  Partition or structure problems can cause a drive not to show up in Windows Explorer, even though it is available to us at a sector level.

Remote Data Recovery technology works for all types of recoveries on all types of systems where your hardware is functioning normally (not failing or damaged).  One exception is that RDR can often still be used if there is a failing drive or two on Raid systems.

There are many advantages to using RDR. Below are a few of these advantages:

  • Available 24 hours a day/7 days a week from anywhere in the world and recovers data in as little as one hour
  • Elimination of shipping time makes RDR the fastest, most convenient and cost-effective solution available
  • Your data’s security is assured. Ontrack’s security features help protect systems and data throughout the entire recovery process
Ensures the best possible results and the highest quality recovery in an efficient and convenient manner