How Alina Service Built a 20-Year Data Recovery Partnership with Ontrack
For IT service providers and technology companies, data loss is one of the most urgent problems their customers can face. Whether it’s a crashed hard drive, a broken smartphone, or a ransomware attack, recovering critical data often requires specialized expertise and laboratory environments that most service providers do not have in-house.
That’s why many companies choose to partner with global data recovery specialists like Ontrack.
One long-standing example is Alina Service, an authorized Ontrack partner in Sweden for more than 20 years. Through this collaboration, Alina has been able to expand its service offerings, support hundreds of customers facing data loss, and provide fast access to professional data recovery when it matters most.
Today, the partnership has evolved beyond data recovery to include secure data deletion services , allowing Alina to deliver comprehensive data services to both businesses and private individuals.
Helping Customers When Data Loss Strikes
Over the years, Alina Service has assisted hundreds of customers when critical data suddenly became inaccessible.
“Data recovery is a service you hope you never need,” says Niklas Svantesson, Sales Manager at Alina Service in Uppsala, Sweden.
“But when customers lose access to their family photos, customer databases, or financial systems, the ability to recover that data can make a huge difference.”
Hardware failures, accidental deletion, damaged storage devices, and cyber incidents can happen to anyone. When they do, companies need a trusted partner that can quickly evaluate the situation and provide professional recovery services.
Through its long relationship with Ontrack, Alina has developed the expertise to recognize when advanced data recovery is required and when it is time to send devices to the Ontrack data recovery lab.
Why Professional Data Recovery Expertise Matters
With increasing cyber threats, ransomware attacks, and growing dependence on digital systems, the ability to recover data has never been more important.
“Having a clear plan and the right expertise is critical when data is lost,” says Åke Ljungqvist, Sweden Country Manager at Ontrack.
“Ontrack has over 40 years of experience in data recovery, and working with professional partners like Alina is essential. These partners are often the first point of contact when customers experience hardware failure or data loss. The initial assessment must be correct because there is often only one opportunity to recover data from a damaged device.”
Incorrect handling of a failed drive or storage device can permanently destroy the remaining data. That’s why many IT service providers rely on specialized recovery labs with cleanroom facilities and experienced engineers.
Why Alina Chose Ontrack as Its Data Recovery Partner
When Alina Service first evaluated data recovery partners more than two decades ago, the company quickly recognized the difference between basic software recovery tools and professional laboratory-based recovery services.
“We understood early on the difference between true data recovery and solutions that simply rely on software tools anyone can download,” says Svantesson.
“Ontrack develops its own recovery technologies, operates advanced cleanroom laboratories, and has the expertise needed to recover data from a wide range of storage devices.”
This includes recovery from:
- Failed hard drives (HDDs) and Flash based media (SSDs)
- Damaged smartphones
- External storage devices
- Accidentally deleted files
- Fire- or water-damaged media
Because every data loss situation is unique, the ability to combine specialized software, hardware tools, and cleanroom procedures is critical for achieving the best possible recovery results.
Creating a Complete Customer Service Experience
The partnership between Ontrack and Alina goes beyond simply sending devices to a recovery lab. It creates a complete service experience for customers.
In several Swedish cities — including Uppsala, Enköping, Norrköping, and Östersund — customers who contact Ontrack can visit an Alina location to safely hand over their devices before they are sent to the Ontrack laboratory.
“A partner like Alina is the natural choice,” says Ljungqvist.
“We know that customers will be well taken care of, and the entire process will be handled professionally from start to finish.”
Once the recovery process is completed, Ontrack delivers the recovered data on a new storage device. Alina then assists customers with the final step: restoring the data and ensuring their systems are fully operational again.
This collaboration creates a seamless experience for customers while strengthening the service capabilities of both companies.
Why IT Service Providers Partner with Ontrack
Many IT service providers, computer repair companies, and managed service providers face situations where customers need professional data recovery services that cannot be performed in-house.
Partnering with Ontrack allows these companies to:
Expand their service offerings
Offer professional data recovery without investing in expensive lab equipment or specialized facilities.
Protect customer relationships
Provide a trusted recovery solution instead of referring customers elsewhere.
Access advanced recovery technology
Leverage Ontrack’s global laboratories, cleanroom environments, and proprietary recovery tools.
Support customers during critical incidents
Deliver professional recovery services for hardware failures, ransomware incidents, and damaged devices.
Create new revenue opportunities
Generate additional business through data recovery and related services.
A Partnership Built on Trust and Expertise
The more than 20-year collaboration between Alina Service and Ontrack demonstrates the value of combining local service expertise with world-leading data recovery technology.
By working together, the two companies provide customers with reliable, professional help during one of the most stressful situations a business or individual can face — the loss of critical data.
As digital systems become increasingly important for businesses and individuals alike, partnerships like this ensure that expert help is always available when data loss occurs.
Become an Ontrack Data Recovery Partner
If your company provides IT services, computer repair, managed services, or technology support, partnering with Ontrack allows you to offer professional data recovery services without investing in specialized laboratories or recovery equipment.
Through the Ontrack partner program, you can give your customers access to nearly 50 years of data recovery expertise, advanced recovery laboratories, and trusted recovery solutions used by organizations around the world.
Learn more about becoming an Ontrack partner
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