Ontrack Retrieves Lost Images for Photographer
“The first time was a couple of years ago when I was using a relatively new external drive,” Bredberg explains. “All the images on it had already been given to clients but in this particular case, I hadn’t yet backed up every single file for my own records. When the drive started to fail I was faced with the loss of a number of client images.”
Although the projects had been completed and clients were already in possession of the photos, Bredberg knew it was imperative he obtain new copies of the images if at all possible. After all, maintaining the images is part of the service his clients have come to expect. At the same time, he was unwilling to approach clients to ask them to provide copies of the missing files. “It would have been too unprofessional,” he admits. The only alternative was to try to retrieve the files from the drive.
Bredberg had seen other colleagues recover from similar situations with the help of Kroll Ontrack, “I’d always been told that Ontrack is very good at what they do and that the sooner Ontrack gets the drive, the better the success of recouping the files. So as soon as I realized the drive was failing I stopped using it and sent it straight to Ontrack,” he says.
end, Ontrack did manage to get it all back for me.”