Problems restoring your data from backup? Has your backup system fallen victim to human error, sabotage, or cyberattacks? We’ll help you get your data back.
Ontrack’s team of data recovery experts have the tools and experience to recover the original files or the backup data that has been lost due to accidental deletion, formatting, malware, ransomware, or corruption.
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Typical Backup Data Loss Scenarios
- Corrupted full backup files
- Corrupted incremental backups
- Deleted backup files
- Partially or fully overwritten backup media
- Factory reset of NAS systems
- Partially encrypted backup
- Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
- No access to stored/archived dates (e.g., missing hardware, software, or knowhow)
The Best Recovery Options: Original files or Corrupted Backup Data
Trust Ontrack’s data recovery experts for any device, any situation.
Ontrack provides data recovery services and software solutions to businesses, governments, and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.
With our cleanroom environments and propriety software tools, we can recover data from any type of storage device, including hard drives, servers, RAID, virtual machines, backup tapes, and more.
Just-in-Time Development
Ontrack has a unique just-in-time development center, where we use our own resources to develop new solutions or adapt existing technologies, allowing us to respond immediately to new requests or new data loss scenarios, including new cyberattacks.
Data Recovery for Corrupted or Infected Backup Systems
The increase in ransomware cases targeting backup files means that organizations that suffer a malware attack can no longer rely on backups to restore important data from critical systems.
We have developed specialized software that allows us to restore critical data files from ransomware-infected backup systems that would otherwise be permanently irretrievable. We’ve had multiple successful recoveries of malware-infected data even when the customer believed they were out of options.
How Can Backup Systems Be Damaged by Malware?
Backing up your data is one of the best ways to protect your devices against data loss. But backup systems can also be infected. In fact, viruses and malware are a common cause of data loss in backup systems.
Viruses can cause a significant amount of damage to your devices, including backup devices, deleting or corrupting large amounts of data. Some malware, for example, is designed to delete or modify data simply to cause destruction, while ransomware encrypts data, making it inaccessible.
The good news is your data isn’t necessarily lost forever. If your data backup system has been damaged by malware, our data recovery experts can help you get your data back using our specialised software designed to restore critical data files from infected backup systems.
How Does Ontrack Recover Data from Infected Backups?
Restoring data from a corrupted backup can be extremely complex as backup data loss may occur at many different levels. For example, Ontrack had a customer that was a victim of a cyberattack on their 64 disk 110TB NAS. The data recovery challenge comprised 4 different RAID LUN configurations, many storage tiers including VMware Datastore, several corrupted 20TB+ VMs, and damaged backups. Ontrack was able to successfully recover the customer’s data relying on the vast amount of experience of our global team of data recovery experts combined with our patented technology. Our teams perform data recovery at all levels with engineers checking for errors at each level and working their way up.
Damaged Backup Recovery Case Studies
Cyberattack on VMware Datastore and Virtual Backups
The Client
An international high-tech incubator and innovation think tank in the manufacturing industry
Challenge
The customer was the victim of a cyberattack. Fortunately, the unusual activity was detected in a timely manner and the network was taken offline quickly. All primary VMs were compromised and access to the virtual machines that contained the virtual backups was lost. OEM support for the 110 TB NAS system reversed the factory reset of the configuration, but the backup files could not be restored.
VMware support confirmed that the data had been corrupted by the attack. After almost four weeks without data, the customer found themselves in a critical situation. It was at this point they consulted with Ontrack's data recovery experts.
Solution
The 64 hard drives of the customer’s NAS system were carefully packed and shipped within the same day. A courier brought the shipment from Southern Europe to Ontrack's German office in Böblingen.
Due to the complex configuration of the data, Ontrack's data recovery engineers began to set up a comprehensive process for data recovery:
1.Consultation
The Ontrack team partnered with the client's team to determine the scope of the data loss and the individual storage systems affected. Based on a priority list and established scope, Ontrack created a project plan, set timing expectations, and determined the data recovery costs.
2.Diagnosis
Ontrack’s data recovery experts used proprietary tools to access the customer’s four different RAID configurations and their LUN setups. They also looked at various storage tiers such as the VMware Datastore and several corrupted 20TB+ VMs containing the virtual backups.
3. Data Recovery
The internal file system and zones had to be rebuilt for many of the virtual files. Below that, there were also large Windows Dynamic Disks to build in order to get to the customer's actual file data. Given the enormous number of layers, Ontrack's data recovery experts performed extensive research that resulted in the recovery of complete backup files, as well as VMware VMDK files and all snapshots. Once complete, the data was immediately copied to password-protected external media and delivered back to the customer by courier.
Result
The customer had spent significant time on different attempts to recover data, and when they proved unsuccessful, desperation set in. Within a week of engaging Ontrack, they felt a sense of relief as the first file lists of the most important virtual machines were made available, and the first data was restored. Thanks to the diligence, experience, and speed of our technicians, combined with the capabilities of Ontrack's labs, an unprecedented data recovery solution is now available to all Ontrack customers hit by cyberattacks.
We recover from all backup tape media...
Whether it's a backup damaged by faulty software, partially overwritten, or damaged tapes, Ontrack can restore the data.
| LTO | DLT, SuperDLT (sDLT), DLT s4 | 4 mm DDS, DAT |
| SLR | 1/2" Open Reel | AIT, S-AIT |
| QIC | 8 mm Tape Cartridges - Mammoth, M2, VXA | And more... |
Frequently asked questions
How fast do you need your data back?
We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.
Your data recovery will begin with an evaluation that takes around four hours to complete (once your media has been received).
Standard
Average of 7-14 business daysEmergency
24/7 Until CompletionPlease note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
Join over a half million people and businesses who have trusted Ontrack to recover their data.
Why Ontrack?
We are the global industry leader in data recovery
Recommended by manufacturers
Strict data security protocols
Advanced information security and certifications
Unrivaled global expertise
Highly valued personal service
Toolset covering all layers
Largest team of specialists
Self-developed & patented tools
Custom build JIT recovery
Proven methods since 1985
500,000+ recoveries
50,000 customers per year
Your data in safe hands - Advanced Information Security
Given the nature of our business, we have been entrusted with large amounts of sensitive and confidential information by our clients and understand that security is increasingly important to today's businesses. We invest significant time and money to protect your most sensitive electronically stored information (ESI).
- ISO/IEC 27001 certified
- SOC 2® Certified
- Accreditation under the EU-U.S. and Swiss-U.S. privacy shield frameworks
- State-of-the-art information security with defense-in-depth strategy
- Secure data centers
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.
Learn More About Ransomware Prevention and Recovery
- What is ransomware and how do you prevent it?
- NetApp and Ontrack Interview: Prevention of and Recovery from Ransomware
- Dealing with a Ransomware Attack
- 6 Simple Tips to Protect Yourself Against Ransomware
- When Ransomware Attacks: Recovering Encrypted Data
- Recovering Data from Ransomware Attacks
- Ransomware Attacks: What You Need To Know