Typical Backup Data Loss Scenarios

• Corrupted full backup files
• Corrupted incremental backups
• Deleted backup files
• Partially or fully overwritten backup media
• Factory reset of NAS systems
• Partially encrypted backup
• Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
• No access to stored/archived dates (e.g., missing hardware, software, or knowhow) 
  

Data Recovery for Corrupted or Infected Backup Systems

The increase in ransomware cases targeting backup files means that organizations that suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialized software that allows us to restore critical data files from ransomware-infected backup systems that would otherwise be permanently irretrievable. We’ve had multiple successful recoveries of malware-infected data even when the customer believed they were out of options.

How Can Backup Systems Be Damaged by Malware?

Backing up your data is one of the best ways to protect your devices against data loss. But backup systems can also be infected. In fact, viruses and malware are a common cause of data loss in backup systems.

Viruses can cause a significant amount of damage to your devices, including backup devices, deleting or corrupting large amounts of data. Some malware, for example, is designed to delete or modify data simply to cause destruction, while ransomware encrypts data, making it inaccessible.

The good news is your data isn’t necessarily lost forever. If your data backup system has been damaged by malware, our data recovery experts can help you get your data back using our specialised software designed to restore critical data files from infected backup systems.

Frequently asked questions

How fast do you need your data back?

We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.

Your data recovery will begin with an evaluation that takes around four hours to complete (once your media has been received).

Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.

Join over a half million people and businesses who have trusted Ontrack to recover their data.

Your data in safe hands - Advanced Information Security

Given the nature of our business, we have been entrusted with large amounts of sensitive and confidential information by our clients and understand that security is increasingly important to today's businesses. We invest significant time and money to protect your most sensitive electronically stored information (ESI).

• ISO/IEC 27001 certified
• SOC 2® Certified
• Accreditation under the EU-U.S. and Swiss-U.S. privacy shield frameworks
• State-of-the-art information security with defense-in-depth strategy
• Secure data centers

Learn More About Ransomware Prevention and Recovery

• What is ransomware and how do you prevent it?
• NetApp and Ontrack Interview: Prevention of and Recovery from Ransomware
• Dealing with a Ransomware Attack
• 6 Simple Tips to Protect Yourself Against Ransomware
• When Ransomware Attacks: Recovering Encrypted Data
• Recovering Data from Ransomware Attacks
• Ransomware Attacks: What You Need To Know