If you experience a data loss emergency – at home or at work – trust the world’s leader in data recovery.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your data recovery needs. More than 50,000 customers ranging from Fortune 500 companies to individual consumers rely on our best-in-class data recovery services each year.
Need server recovery?
Hardware failures, human errors, missing data, malware, cyber attacks and natural disasters. We've seen it all.
Ontrack engineers have experience with many different storage technologies and can successfully recover data from the oldest to the most recent DAS, SAN, SDS, NAS or Server environments on the market.
We know how devastating losing important data from your SD or USB can be, so we make it our priority to recover it for you.
Our data recovery specialists can access and extract photos and files from any portable storage media that has experienced a data loss.
569K
Recoveries and counting.
90
Percent success rate.
35
Years of experience.
We know data loss can be a stressful experience, so we’ve made a series of videos to answers some of the most common questions that we get asked in regards to data recovery.
In this video, we discuss the following data recovery queries:
- What to do when you've lost your data
- How the data recovery process works from start to finish
- How long the data recovery process takes
If you find yourself in a data loss situation, contact the experts at Ontrack.
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
Standard
Average of 7 business daysPriority
Average of 3 business daysEmergency
Average of 24 hours
At each service level our engineers analyze your media to determine the condition of the data. As a result, you will be provided an option to receive an online report showing all recoverable files before you decide to proceed with the recovery. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive) or made available for encrypted download from a secure server.
Simple 4-step data recovery process.
Consultation
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Free Evaluation
Evaluations are fast and free. Within a few hours of receiving your device, our engineers recommend the best solution, a fixed price quote, overview of service levels and delivery schedules.
Data Recovery
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Data Return
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.
Looking for more resources on Ontrack products and services? Access the Ontrack Knowledge Base!
We've built a library of FAQs, case studies, blogs and expert insights for all products and storage media types we service.
The Data Recovery Process: Pricing and Specific File Recovery
Join over a half million people and businesses who have trusted Ontrack to recover their data.
You've got questions? We've got answers.
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a four hour turnaround for the initial report.
How long does the recovery take?
It varies, based on the complexity of the recovery. Upon evaluation you will be provided an estimate of time.
How will my data be returned?
You have options. You can download your data from a secured environment or we will ship you the recovered data on an encrypted external drive.
What will the free report include?
The free evaluation report will provide you an overview of the potential complexities and future success rate for data recovery.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.
Watch
Listen
Learn
- Enhanced Data Recovery Customer Portal Streamlines Process
- Giving You An Inside Look at the Data Recovery Process
- When a Data Center Data Recovery Becomes Disaster Recovery
- The World's First Successful Data Recovery Project
- A Day in the Life of a Data Recovery Cleanroom Engineer
- Revolutionizing Data Recovery in a World of Data Encryption
- The Challenges in Data Recovery Today