Dell EMC Data Recovery Services

Ontrack is an authorized Dell EMC Partner and provides data recovery services for all Dell EMC products. With over 35 years of experience, we can recover your data.

Ontrack and Dell EMC

As an authorized Dell ProSupport partner, our dedicated team of engineers have advanced training, and decades of experience delivering effective data recovery for Dell customers.

Ontrack’s global R&D team has gained specialized knowledge of Dell products, and developed hundreds of proprietary software tools to ensure that Ontrack can recover data from Dell’s entire line of products. Dell and Ontrack engineers continually collaborate to produce solutions that solve customer data loss challenges in today’s rapidly accelerating technology environment.

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Why trust Ontrack?

Ontrack is the world’s leading data recovery provider. As an authorized Dell ProSupport partner, we provide our customers with the highest potential for data recovery success, incomparable customer service, and competitive pricing.

Ontrack is the industry leader worldwide with 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide. Not the products you're looking for? Try our Dell consumer page.

Examples of what we can recover:

  • Deleted Files from LUNs or iSCSI volumes
  • Deleted Pools
  • Formatted/Overwritten LUNs
  • File System Corruption
  • Deleted or Corrupted Virtual Disks
  • Media (HDD and SSD) and RAID Failures
  • Deleted Volumes / LUNs

Dell EMC data recovery.

We currently perform data recoveries on the following Dell EMC products:

  • Enterprise Storage (Isilon, VMAX/PowerMAX, XTREMIO, ScaleIO, Symmetrix)
  • Entry and Midrange Storage (Unity, SC Series, VNX, EqualLogic, Clariion, Celerra)
  • All-Flash Storage (VMAX, Isilon, ScaleIO)
  • Cloud Storage (ECS, CloudArray)
  • Software-defined Storage (IsilonSD Edge, Elastic Cloud Storage)
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Recovery Methods

Each data recovery scenario is unique and we are able to customize your data recovery for your Dell EMC system to meet your needs.

One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. For most Dell EMC recoveries, once the data loss event has been analyzed, our team of engineers will use our Remote Data Recovery service to virtually rebuild the volume (often times rebuilding the RAID groups and Storage Pools), and recover missing or corrupted data from your Dell EMC System. Other recovery options are below.

 

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request

 

Remote Data Recovery

Remote Data Recovery (RDR) is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

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On-site Recovery

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

Learn more


Service Levels

Complex jobs are customized—including timelines, to meet our customers’ requirements. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.

Standard

Average of 7 business days

Priority

Average of 3 business days

Emergency

Average of 24 hours

Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job.


   

Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
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Data Loss Reason
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Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 855.558.3856

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