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Ontrack EasyRecovery Tips

Ontrack EasyRecovery Tips

When dealing with a data loss situation, it is typically a very stressful time.  Here are a few tips when using our data recovery software, Ontrack® EasyRecovery™, to ensure the best chance at recovering those deleted and lost files.  I’ll run through a couple of common scenarios and the typical options you will want to select in those scenarios.

Scenario 1 – “Oops I deleted the wrong file!”

This is a scenario we’ve all been in at some point or another.  In most of these cases, a data recovery software option will typically recover the file or files. However, the success of the recovery will depend on how much has been done on the computer since the deletion.  Ontrack EasyRecovery only needs a few things from you before it starts looking for those files.  On step 2, always select the volume if you see it listed.  In Windows, this is going to be the option that has the drive letter in the front of it, “C:” for example.

Ontrack EasyRecovery step 2

On step 3, I typically suggest moving from left to right.  Explore volume is a great option to start with.  This option does not have any scan time so you can see if it finds your files without having to wait.  If you cannot find your files with explore volume, you would want to move to the deleted file recovery option.

Ontrack EasyRecovery step 3

This will typically not take long either, but it may take a few hours depending on the drive and how it is formatted.  And lastly if neither of those found it, your last option would be formatted media recovery.  If this option does not find your files either, the next step would be our in-lab services.

Scenario 2 – “Oops I formatted the wrong drive!”

Formatted Volume

This scenario is fairly common, but definitely less so than a deleted file.  The results of this particular scenario can vary due to the nature of what has been done and written back to the drive.  The same beginning applies from the previous scenario, select the volume if it is available in step 2.  On step 3, I still recommend starting with explore volume, just in case it is able to find your files.  However, if it doesn’t find them, the next step would be the formatted media recovery.  Typically with a formatted drive, a deleted file scan would not be of much help.  Again, if this doesn’t find your files the next step would be our in-lab services.

Scenario 3 – “My drive is saying it needs to be formatted and all my data is on it!”

Format Drive

This one is quite common also, and is typical with external drives.  Most of the time, this is going to point to some internal issue with the drive either electronic or mechanical and I would suggest our in-lab services.  If you try Ontrack EasyRecovery software I would suggest the same steps as a formatted drive.  If you see any messages about “bad blocks”, you will want to close the software, safely remove the drive and send it in to one of our labs for recovery.

Bad Blocks

Scenario 4 – “Oops I dropped my laptop/external drive!”

Dropped Laptop

With our current stages in technology, many people are now using external drives and laptops for the mobility they offer.  The downside to this is that they are much easier to drop than a desktop, unless you prefer to carry around a desktop tower with you.  If a drive or laptop does not work after dropping it, I do not suggest any software options as any use of the drive can actually cause more damage and may prevent even our engineers from a successful recovery.

Scenario 5 – “My situation doesn’t match any of the above, what do I do!?”

If you have any situations that don’t fit into the above categories, feel free to call our technical support experts at 1-800-872-2599, option 2.  They will be able to point you in the right direction and give you the best chance at recovering those precious files.


3 Responses to "Ontrack EasyRecovery Tips"

  • Justice Amiss ah Godfred
    5th June 2016 - 9:57 pm Reply

    I formatted my hard drive partition which I was not suppose to. I tried using your recovery software ( but after the scan I could see my files though but can’t save them to another location. When I click on the save button it opens the save dialogue box I will select my location but when I finally clicks on save, it doesn’t so anything.

    • Jennifer Duits
      15th June 2016 - 10:07 am Reply

      Hi! I apologize for the delayed response. Were you using the free trial of our software, or had you already purchased the full version? The free trial only allows you to view the recoverable files, so you can see what can be recovered before paying for it. The full version will allow you to save the files.

  • Gandalf Wite
    30th July 2017 - 3:17 pm Reply

    I hope you can help. In brief here is the scenario:

    My hard drive was in danger of imminent failure so I used a clone cd software to clone it. After all the file were copied but before clone finished, the cloning program crashed so the file system was never written correctly.

    I have an old bootable CD of Easyrecovery 6.1 that does quite easily find all the missing files. The partition sizes are incorrect, but when I select a small 11gb partition and tell it to scan for NTFS file system it correctly presents me with the option to recover 850gb worth of NTFS files. It runs and shows me the list of all the files and the entire scan takes two minutes. However, my other attached hard drive does not show up as an option for a destination drive! The drive originally shows up when choosing a drive from which to recover, but not when I browse for a drive to which to recover. So I’m stalled.

    I thought, that perhaps it had to do with the limitations of older programs not being able to see beyond 4gb, so I purchased a new copy of Ontrack Easy Recovery. However, while being “user friendly” it doesn’t show the same information as the bootable 6.1 version and can’t find even a single file. Please tell me if there is any advanced option that I can use to get the same amazing results I had with version 6.1. I even wrote down the start and end sectors shown within version 6.1, but there is no option for limiting the scan range by sector in the new version. Yes, it looks pretty, but it doesn’t seem to work well at all. This is really frustrating, because obviously the program used to work better except that it had the fatal flaw of not showing any options for connected destination drives when it came to recovering data. Why would you change something that worked so well? I’ve never been a fan of eye candy replacing functionality…but that is nothing you can help me with though I’d appreciate it if you conveyed those sentiments to those that make the design decisions.

    Please help me. Either tell me what I need to do to get version 6.1 to show a hard drive for a destination drive ( that, as stated it plainly sees during the recovery portion), or how I can get the new version to find files as efficiently.

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